Frequently Asked Questions

At Graticle we have developed an extensive list of commonly asked questions with answers in order to serve you better. Click on one of the questions below to be taken to the answer.

General FAQ’s

What forms of payment are accepted?
I’ve made my decision to work with Graticle, what do I do next?
Do you offer any discounts?

Website FAQ’s

What’s the difference between a template and a website made by Graticle?
How long will it take for my project to be completed?
Is a meeting completely necessary to get a project completed?
When my website is completed, what type of support will I receive?
How do I send the content (text, pictures etc.) to you?
Will my website become visible by the Search Engines?
What is a Content Management System (CMS) and how will having my website built on one help me?
Do you have any training for the Content Management System (CMS)?
I’ve heard that there are hidden costs associated with websites, what’s that about?
How will I update my website in the future?
Will my website look the same to everyone that looks at it?
What is website hosting and do you provide it?
Do email addresses come with a website package?
Can I see the amount of people that have visited my website?
I already have a website, but I would like some work done to it, can you help me?
What is a domain name?
Can I register a domain name through Graticle?
Do I own the website once it is completed?

Printing FAQ’s

What are the different paper stocks that you use for printing?
Will my printed materials be delivered to me?
How long will it take my printed materials to arrive once ordered?
How many colors can I include in my printed material?
What is the standard size business card?
What is the standard size postcard?
Do I need a logo for my printed material?
Why should I choose a professional to design and print my materials?
I already have the design completed and just need you to print it, what file format is best?
What is UV coating?
How long will it take my printed materials to arrive once ordered?

General FAQ’s

What forms of payment are accepted?

Currently Paypal, Checks, and Cash. Paypal will accept a majority of credit card payments and doesn’t require an account to make a payment.

I’ve made my decision to work with Graticle, what do I do next?

Give us a call (360)797-5109, or send us an email through our contact form.

Do you offer any discounts?

We offer discounts to non-profits, educational institutions and general bulk orders. Still not sure? It never hurts to ask.

Website FAQ’s

What’s the difference between a template and a website made by Graticle?

A template can be found on many, many websites. A website made by us is unique and will not be found anywhere else. Plus, we put the time into researching your field and design accordingly. There’s nothing worse than hearing that another company has the exact website.

How long will it take for my project to be completed?

This depends mostly on your end. We are very quick at completing projects and at responding to your feedback to arrive at the completed project. As long as you respond to our questions quickly, we will have the project completed much faster than you had anticipated.

Is a meeting completely necessary to get a project completed?

We do offer a free consultation in person, but if you prefer an email and a quick phone call that’s all we need to get started. The most important things we take into consideration is what field of business you are in, your mission statement, your competitors, and your long term goals with the project.

When my website is completed, what type of support will I receive?

We offer support to any of your questions through email or phone from 9am until 5pm weekly. If an emergency does arise, we are available at request. An updating package will be presented to you during your initial consultation if you would like us to update your website for you.

How do I send the content (text, pictures etc.) to you?

You can send content to us by email, fax, or by telephone. Most of our clients choose to send their updates through email.

Will my website become visible by the Search Engines?

Yes. At completion, we will submit your website to the top search engines. Patience is key, sometimes (although rare) the search engines can take up to 6 months to index your website.

What is a Content Management System (CMS) and how will having my website built on one help me?

A content management system makes it easier on everyone to create and maintain an existing website. With a CMS, you will be able to update your website yourself if you choose, which will save you money.

Do you have any training for the Content Management System (CMS)?

Yes. We have a few website packages that include training DVD’s made specifically for your website. You can watch these and train yourself to update your website in one day.

I’ve heard that there are hidden costs associated with websites, what’s that about?

We do not have any hidden costs. Every project involves a contract that spells out the terms of the agreement and the total price, that way you are protected from having that thought.

How will I update my website in the future?

You will be given a login address and your login information. Once you are logged in, it’s about as easy as editing a Word Document, you won’t need to learn any code at all.

Will my website look the same to everyone that looks at it?

Yes. Before finalizing your website, it will be tested in all Internet browsers to keep your visitors viewing the same information no matter what the scenario.

What is website hosting and do you provide it?

Website hosting is where your files are stored for your website and your emails. We provide this service so you don’t have to go through any other companies to get your website finished. Think of hosting as your home (where your files for your website are stored).

Do email addresses come with a website package?

Yes, depending on the package you choose, at least one email address is included at your new domain name (ie. Suzie@DomainName.com).

Can I see the amount of people that have visited my website?

Yes. We will include instructions so you will be able to view your website statistics 24 hours a day, 7 days a week.

I already have a website, but I would like some work done to it, can you help me?

Absolutely. We can even retrofit your current website on a Content Management System and allow you to start updating your website in the future.

What is a domain name?

A domain name is the address of a website (ie. graticle.com, twitter.com). Think of it as your own home address without a lot or a home, just an address. This adddress connects to your hosting to allow the world to see your website.

Can I register a domain name through Graticle?

Yes. Also depending on the package you choose, your domain name can be included as well.

Do I own the website once it is completed?

All final materials are owned by you once the project is completed. The original source files can be purchased too.

Printing FAQ’s

What are the different paper stocks that you use for printing?

Some products are limited to certain stocks, but this is a list of the materials we use:

100lb Linen Cover
70lb Linen Text
16pt with UV
16pt Matte
16pt Silver Uncoated
14pt with UV
14pt Matte
14pt Silver with UV
14pt Spot UV
14pt Spot Uncoated
100lb Gloss Cover with AQ
100lb Gloss Book
100lb Gloss
100lb Gloss Book Spot AQ
70lb Premium Uncoated Text