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My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: < 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.

If you do want to search online for another business, read our guide on how to find a reliable web design company.

Written by Shawn Hooghkirk on February 28, 2019

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

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I highly recommend Shawn and Graticle Design!!! I reached out to Shawn after I read a review of Graticle that basically stated what I will reiterate here – Shawn actually delivers! If you have grown weary of trying to find a knowledgeable web designer who listens to your needs, and follows through on promises to build according to your vision, look no further! I searched the internet to find web design help, and only seemed to find disappointment. The first designer I contacted charged me $100 for an hour-long chat, and then fell completely out of communication. The second designer I spoke with was always too busy to get started on my project. Then, I went through a string of references from well-meaning friends, you know, the “I have a coworker whose nephew knows how to build websites” sorts.

Shawn listens patiently to understand what you want, and he is conscientious about keeping in communication. His rates are very reasonable, especially when one understands that Graticle operates in a highly dependable manner (hint: do your research, and set a budget so that you know what you can afford).

I feel extremely fortunate to have found Graticle Design, and will gladly repeat its praises to anyone who will listen.

Shirley Schofield

Washington State

My experience with Graticle has been excellent. They are incredibly intuitive and seem to get exactly what we are looking for. They ask the right questions and return excellent work with very few drafts needed.

Among many projects, we hired Graticle to redo our company website. They presented us with an amazing site that was clean and very simple to use. They learned about our product and developed a site that our customers enjoy using.

They also redesigned our sales page which increased our conversion rate almost immediately. Again, focusing on prospective buyer experience.

They are cordial, friendly, and care about their customers. It is a pleasure working with Graticle and we have recommended their services to other companies.

Carlos Chacon

Audiotech, Inc.

www.Audiotech.com

Chicago, Illinois

About Us

Graticle started in 2009 out of Ridgefield, Washington. Not the ideal time to start a business (with a recession in full) but we’ve figured out how to stay ahead of the curve and work harder and better than the other guys. We started out with one thing in mind: Clients. We realized that a project is what you’re after but that’s not all. Our clients not only love what we create but also receive great care and appreciation throughout and after their project is completed. Need more proof? Read any one of our 94 customer reviews.

Graticle Design