My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: < 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.


If you do want to search online for another business, read our guide on how to find a reliable web design company.

Written by Shawn Hooghkirk on February 28, 2019

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

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We recently hired Graticle to design and program our client’s new WordPress website. He did a wonderful job. The site is not only stunning to look at, it also operates beautifully. We enjoyed working with Shawn and we plan on using his services in the future. If you are looking for a designer/programmer that is detailed-oriented, customer-focused, timely and talented – Shawn is your guy.

April Janota

Director of Digital and Creative Solutions

Wilks Communications Group

wilksgrp.com

Oak Park, Illinois

The BEST graphic artist I have worked with in the past 20 years. Found him (surprisingly) on Craigslist. Extremely fast, affordable, and the best quality of work I’ve ever received. He very carefully listened to my ideas and produced graphics exactly reflecting my vision. Shawn’s work exceeded my expectations. His quality of work was also complimented by the printing company who usually reserves comments.

Candy Jackson

Portland, Oregon