My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: < 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.


If you do want to search online for another business, read our guide on how to find a reliable web design company.

Last updated on February 28, 2019. Shawn is the President of Graticle, Inc.

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I work with Shawn and his team on web design and maintenance. I had no idea that web stuff could be this easy from a business owner perspective – they take care of everything! Previously I was involved monthly in dealing with breakdowns and flaws. Not anymore – they diagnosed and fixed the foundational issues with my site, and keep it running smoothly despite the inevitable updates and plugin conflicts. Recently I messed up the site myself and Shawn and his team fixed it ASAP even though it was my fault. All this for way less than I was paying previously! Can’t recommend them strongly enough.

Michael Smart

Michael Smart PR

michaelsmartpr.com

Salt Lake City, UT

We had Shawn with Graticle, Inc. take our old website and make it mobile and do other enhancements that make is so much easier to use. Shawn listened to our Board of directors, gave us a very reasonable quote as compared to others, and then he did exactly what he said he would in the time frame that we agreed to! We are very happy with his professionalism, knowledge and customer service. Not planning to go anywhere else!

Michael Vorse

Owner

Minuteman Press

minutemanpress.com

Longview, Washington