My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: < 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.


If you do want to search online for another business, read our guide on how to find a reliable web design company.

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

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Thank you for a great experience in developing our new and classy web site. Your skills in visually organizing a quality site for our Show had already paid dividends in numerous comments from carvers and guests attending our show. You have efficiently updated the site when needed, your fees have been very reasonable and we look forward to bigger and even better participation in our show from the community and from carvers in the future.”

Don Baiar

Show Chairman

Columbia Flyway Wildlife Show

www.ColumbiaFlywayWildlifeShow.com

Vancouver, WA

Graticle designed the website for the company that I work for, and it turned out so amazing! Shawn was extremely understanding and helpful, walked me through problems (on my end, not his), provided solutions, and was always available to me if I had any questions. The whole process was very straightforward from wireframing to designing to WordPress. Shawn also recorded training videos to help me (and other associates) understand how to control nearly every aspect of our site from within the dashboard. Our website is now controlled in-house, and we have a beautiful mobile-friendly website that is already seeing more traffic!

Graticle is a great company, and more importantly, Shawn is a great guy! I would recommend Graticle to anyone considering website or design services!!!

Jeff Dean

Marketing Associate

A Nationwide (USA) Public Refrigerated Warehousing Company

Portland, Oregon