My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: < 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.


If you do want to search online for another business, read our guide on how to find a reliable web design company.

Last updated on February 28, 2019. Shawn is the President of Graticle, Inc.

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I’ve worked with Graticle Design on several projects and I have nothing negative to say. Shawn and his team do a remarkable job on both design and project management, and I’ll continue using them for the long term. In addition, Shawn has saved my backside several times when my site has been hacked – probably saving me thousands in lost dollars and hundreds of hours of lost time. I appreciate how Shawn takes a personal interest in everything I do, wanting to fully understand my businesses and seeks to not just “to a task” but help me make a bigger impact on the world.

Brandon Turner

Open Door Properies, LLC

www.OpenDoorPropertiesLLC.com

Montesano, Washington

Very able and professional – would definitely recommend.

Patrick G

Owner

Software Company

Surrey, UK