My Web Designer Won’t Return My Phone Calls

February 28, 2019    Reading Time: 1 Minute

Unfortunately, this happens often.

You started a project with a website designer and things started off on the right foot.

Eventually things turned.

Every other email you sent got a response. Details and deadlines missed. The person you hired used to answer your phone calls, now you can’t even get them to call you back.

What makes matters worse, it that you paid for a portion of the project up-front and have nothing to show for it.

What to do?

If I were you, I’d call them a couple more times and send a couple more emails within one week. If you still don’t hear anything, time to let go. It’s not going to get any better. For any number of unfounded reasons, the web designer has decided to move on and it’s better that you do as well.

We’ve picked up the pieces from countless web design projects just like yours. It’s always disappointing but it’s standard in this industry.

What’s next?

Gather the details of the project. Notes, emails, etc. If you can compile everything you worked on throughout the project, you won’t lose everything you started. You’ll have a good base, and odds are you may have even changed your mind on a few things.

Call Us First

I’d be remiss if I told you to start searching for another web design company.

Go ahead and give us a call (360) 450-3711 and find out how we’re different. (You can also email us here).

We serve customers all over the United States. We work remotely and have over 80+ reviews from our customers that showcases the quality of web design work you will receive.


If you do want to search online for another business, read our guide on how to find a reliable web design company.

Last updated on February 28, 2019. Shawn is the President of Graticle, Inc. You can follow him at Google+

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Working with Shawn was and continues to be great. As a new business with a new website in place, Shawn was able connect some missing items and fine tune what I had already developed. He went the extra mile and put together video clips for me walking me through the process on how to utilize what he put together. It’s really brilliant and so helpful. I can access these short how to’s anytime I need a refresher.

Another great thing about Shawn is that he always responds to an email that day or the very next and works in such a timely and efficient manner. He’s definitely proven to be a great problem solver and is there to help with anything big or small.

I highly recommend Graticle Design without hesitation!

Christina Nickerson

Owner

Christina Nickerson Style

www.ChristinaNickersonStyle.com

Ellensburg, Washington

I worked with Shawn on my company’s website and he was very helpful and generous with his knowledge and time. He was responsive when I had issues or questions. The input he provided on concepts and trends that make some sites better or more visible than others was great as well. I would feel good referring Graticle to others and was pleased with the services they provided to us.

Jordan Gamboa

Designer

Industrial Air System Provider

Longview, Washington