FAQ: Frequently Asked Questions

Below is a list of questions that we are commonly asked. The list is not exhaustive, so if you have a question that is not answered, please call or text us at (360) 450-3711 (or send an email to hello@graticle.com). We’d love to help answer your questions!

  1. What does a typical website project look like? What is the turnaround time?
  2. What are your prices?
  3. What are your business hours?
  4. How does Graticle handle billing?
  5. What type of services does Graticle offer?
  6. Do you have examples of your work?
  7. Do you have reviews from your customers?
  8. When did Graticle start? What’s Graticle’s story?
  9. Once our website is completed, how does ongoing maintenance and updating our website work?
  10. Is WordPress just a blogging platform?
  11. Do you offer customization to an existing website?

What does a typical website project look like? What is the turnaround time?

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Being a custom design and development shop, turnaround times will vary. Although our production is generally on the quick side. Let me give you an example:

You contact us for a website through our Quote Request Form. You have a start-up business and realize that you not only need a website, but also a logo along with branding. Your website is going to be a starting place, so we’ve decided on going with a Home Page, Services Page, About Page, and a Contact page. After we agree on terms, we send you an agreement and invoice. You sign the agreement, send us a deposit on the project (typically 50%), and we go ahead and get started. We start with your logo and branding. After that’s completed, we start designing your website. Throughout this stage, we share design concepts with you for your feedback. This way you are involved in the process and the result is a website (or logo, branding, etc.) that you’re happy with. The last step is to purchase your domain name, setup your hosting, and develop your website (we do all of this for you!). Once that’s completed, we provide a live preview for you to review your website. Once you’re happy with the result, we finalize your website and go live. You then send the remaining amount on your invoice and the project is completed. The average turnaround time on a project like this would be 1-1.5 months from the start (when we received the signed agreement and deposit).

Also, we’ve created a video to go over our design process and what it’s like to work with us. We’ll start from the initial call or email, all the way through to the final product.

Video: Our Design Process

What are your prices?

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We are a custom design shop, so this varies entirely by the project. If you are looking for the cheapest website or design you can find, you’re at the wrong place. We have many years of experience working in this industry and strive to provide the best possible work we can for our clients. This results in better products, better customer service, clear communication, better project management, and overall a much quicker turnaround time. Need proof? Read any one of our 70 customer reviews.

If these are the qualities you’re looking for, we’d love to talk with you. If you’d like a custom quote on a project you have in mind, please fill out our Quote Request Form.

What are your business hours?

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We are open from 9am-5pm, Monday-Friday. We are closed on weekends, and on and around holidays.

We strive to provide great communication, so don’t worry, you’ll know when we’re on vacation and when we’re working.

How does Graticle handle billing?

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To start any project, we require a deposit of 50% of the total. This pays for our time that we are working on the project. The remaining 50% is due on completion of the project. For larger projects, milestones are created and deposits can be made in increments.

Do you have examples of your work?

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We sure do. Head on over to our Portfolio to view hundreds of our past projects.

Do you have reviews from your customers?

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Yes, 75 and counting. You can view the kind words that our clients have left us on our Testimonials page. If you’d like to speak to any one of our clients about what it’s like to work with us, we can make introductions.

When did Graticle start? What’s Graticle’s story?

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We opened up shop in early 2009. You can view our story on our About page.

Once our website is completed, how does ongoing maintenance and updating our website work?

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During your project, we will ask how often you anticipate your website being updated. We will then tailor-make a monthly maintenance plan to your needs and budget. Then when you need an update or would like to add a feature, you can call or email and we will make the changes for you. The majority of requests our clients ask for are completed within two days.

We also have other maintenance plans for keeping WordPress (and plugins) up-to-date and can even bundle everything into one package.

Is WordPress just a blogging platform?

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This used to be the case, but since it’s release date in 2003 it’s developed into something far larger. Today you can turn WordPress into just about anything you’d like. Its ability to be customized and turned into something is only limited by your imagination. This explains the recent statistic in 2017 that 28% of all active websites in the world are running on WordPress. But if you do need a blog developed, WordPress also excels in that arena.

Do you offer customization to an existing website?

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The majority of the time this answer is yes. It will obviously depend on your website.

Please, go to our Contact page and let us know the customizations you’re thinking about and we’ll let you know!

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Graticle is the best in designing amazing websites that clearly communicate who you are and what you do. Their attention to every detail and helpful suggestions made our site build a real treat. In addition to their professionalism, Graticle has phenomenal customer service. Their approach is unmatched and the result is beyond expectation. We are excited about all the work Graticle has done for us and sincerely recommend their work!

Ron & Jen van der Beken

Owners

vanderBeken Remodel

www.vanderBeken-Remodel.com

Tulalip, Washington

What can I say, working with Graticle and Shawn was an absolute pleasure. Shawn is very detail oriented, over communicates and presents all the information you need to know in a very easy to understand and view format. The way he operates is first class. We got better service and a better final product than we could have expected. Thank you Shawn!

Matt King

Chief of Staff

Dro Investments

WealthCantWait.com

Austin, Texas