FAQ

Frequently Asked Questions

Got a question? Here’s a list of things people often ask us. If you don’t see your question here, just give us a call or text at (360) 450-3711. You can also email us at hello@graticle.com. 

Imagine this: You’re a bustling start-up, and you’ve just reached out to us for a website via our Quote Request Form. You’ve got big dreams – not just a website, but a logo and branding too. Your website is your launchpad, so we agree on creating a Home Page, Services Page, About Page, and a Contact Page. Sounds exciting, right?

Once we’re on the same page, we send you an agreement and invoice. You sign off on the terms, make a deposit (usually 50%), and voila! We’re off to the races.

First, we craft your logo and branding. Once that’s done, we dive into designing your website. And here’s the fun part – we keep you in the loop with design concepts, so you’re part of the journey. The result? A website (or logo, branding, etc.) that makes you jump with joy!

Next, we take care of the nitty-gritty details – buying your domain name, setting up hosting, security, and developing your website. Once it’s done, we give you a sneak peek at your website. If you love what you see, we hit the ‘Go Live’ button. You then pay the remaining amount on your invoice, and just like that, your project is complete! On average, this thrilling ride takes about 1 to 1.5 months from start to finish. Larger projects can take longer of course.

How much do we charge, you ask? Well, as a custom design studio, our prices depend entirely on the project. If you’re hunting for the cheapest deal in town, we’re not it. We’ve honed our skills over many years in the industry, delivering top-notch work to our clients. What does this mean for you? Superior products, excellent customer service, transparent communication, efficient project management, and speedy delivery times. Don’t take our word for it – check out our 100+ customer reviews.

If you value these attributes and want a design that stands out, we’d love to chat. For a personalized quote on your project, just fill out our Quote Request Form.

While cost is an important factor, it’s crucial to consider the long-term benefits of professional web design. Our experienced team at Graticle Design delivers high-quality, custom websites that are built to drive results. Investing in a professionally designed website can help you stand out from competitors, improve user experience, and ultimately increase conversions and customer trust.

Our doors are open from 9am to 5pm, Monday through Friday. We take a breather on weekends and during holiday periods.

We’re big on communication and we’ll always keep you in the loop about our working hours and any time-off we might be taking.

Kicking off any project with us involves an upfront payment of 50% of the total cost. This covers the time we dedicate to your project. Once we’ve crossed the finish line, we’ll ask for the remaining 50%. For larger projects, we can break it down into smaller milestones.

  • Yes, we offer professional content writing services to help you create high-quality, engaging, and SEO-friendly content for your website. Our team will work closely with you to understand your brand voice and objectives, delivering compelling content that resonates with your target audience.
  • Yes, we offer website hosting services to provide a seamless experience for our clients. Some features of our hosting solutions include cloud hosting on Google Cloud Platform, daily website backups, content delivery network, performance optimizations with Litespeed, 24/7 uptime check, and robust security measures such as DDOS protection, web application firewall, and malware scanning/detection.
  • Yes, we have experience integrating websites with various third-party platforms. Whether you need an e-commerce store, CRM integration, or other custom integrations, we’ll work closely with you to meet your requirements.

We sure do! Head on over to our Portfolio to view hundreds of our past projects.

Indeed, we have served hundreds of customers and have over 100 customer reviews on Google. Feel free to check out the warm words of appreciation they’ve shared on our Reviews page. If you’re interested in hearing firsthand about their experiences working with us, we’d be more than happy to facilitate those conversations.

We opened up shop 14+ years ago in early 2009! You can view our story on our About page.

Throughout the course of your project, we’ll ask you about your expected frequency of website updates. This will allow us to craft a custom maintenance plan that aligns with your requirements and budget. Whenever you wish to make an update or introduce a new feature, just give us a call or send an email, and we’ll implement the changes. Most client requests are fulfilled within a two-day timeframe.

Additionally, we offer WordPress maintenance plans designed to keep WordPress (along with its plugins) current, and we can conveniently bundle everything into a single package for you.

At Graticle Design, we prioritize optimizing your website for search engines like Google. During the development process, we implement SEO-friendly elements such as clean code, responsive design, optimized page speed, and user-friendly navigation.

In addition to building SEO-friendly websites, we also provide ongoing SEO services after your website launch. Our experienced team stays up-to-date with the latest SEO strategies to improve your website’s rankings and visibility.

Our services include keyword research, on-page optimization, technical SEO, content creation, link building, and analytics reporting. We aim to attract targeted traffic, increase organic rankings, and help your business thrive online.

Contact us to learn more about our ongoing SEO services and how we can boost your website’s performance in search engine results.

Usually, the answer is yes, but it really depends on your website.

Feel free to Contact Us and tell us about the changes you want to make. We’ll get back to you with an answer!

Absolutely! We build websites using content management systems (CMS) such as WordPress, which allows you to easily update and manage your website content without technical expertise. We provide training and ongoing support to ensure you feel confident and empowered to make updates whenever needed.

What does a typical website project look like? What is the turnaround time?

Imagine this: You’re a bustling start-up, and you’ve just reached out to us for a website via our Quote Request Form. You’ve got big dreams – not just a website, but a logo and branding too. Your website is your launchpad, so we agree on creating a Home Page, Services Page, About Page, and a Contact Page. Sounds exciting, right?

Once we’re on the same page, we send you an agreement and invoice. You sign off on the terms, make a deposit (usually 50%), and voila! We’re off to the races.

First, we craft your logo and branding. Once that’s done, we dive into designing your website. And here’s the fun part – we keep you in the loop with design concepts, so you’re part of the journey. The result? A website (or logo, branding, etc.) that makes you jump with joy!

Next, we take care of the nitty-gritty details – buying your domain name, setting up hosting, security, and developing your website. Once it’s done, we give you a sneak peek at your website. If you love what you see, we hit the ‘Go Live’ button. You then pay the remaining amount on your invoice, and just like that, your project is complete! On average, this thrilling ride takes about 1 to 1.5 months from start to finish. Larger projects can take longer of course.

What are your prices?

How much do we charge, you ask? Well, as a custom design studio, our prices depend entirely on the project. If you're hunting for the cheapest deal in town, we're not it. We've honed our skills over many years in the industry, delivering top-notch work to our clients. What does this mean for you? Superior products, excellent customer service, transparent communication, efficient project management, and speedy delivery times. Don't take our word for it - check out our 100+ customer reviews.

If you value these attributes and want a design that stands out, we'd love to chat. For a personalized quote on your project, just fill out our Quote Request Form.

Why should I invest in professional web design when I can find cheaper options elsewhere?

While cost is an important factor, it's crucial to consider the long-term benefits of professional web design. Our experienced team at Graticle Design delivers high-quality, custom websites that are built to drive results. Investing in a professionally designed website can help you stand out from competitors, improve user experience, and ultimately increase conversions and customer trust.

What are your business hours?

Our doors are open from 9am to 5pm, Monday through Friday. We take a breather on weekends and during holiday periods.

We're big on communication and we'll always keep you in the loop about our working hours and any time-off we might be taking.

How does Graticle handle billing?

Kicking off any project with us involves an upfront payment of 50% of the total cost. This covers the time we dedicate to your project. Once we've crossed the finish line, we'll ask for the remaining 50%. For larger projects, we can break it down into smaller milestones.

Do you provide content writing services?
  • Yes, we offer professional content writing services to help you create high-quality, engaging, and SEO-friendly content for your website. Our team will work closely with you to understand your brand voice and objectives, delivering compelling content that resonates with your target audience.
  •  
Do you provide website hosting services?
  • Yes, we offer website hosting services to provide a seamless experience for our clients. Some features of our hosting solutions include cloud hosting on Google Cloud Platform, daily website backups, content delivery network, performance optimizations with Litespeed, 24/7 uptime check, and robust security measures such as DDOS protection, web application firewall, and malware scanning/detection.
  •  
Can you integrate my website with third-party platforms, such as e-commerce or CRM systems?
  • Yes, we have experience integrating websites with various third-party platforms. Whether you need an e-commerce store, CRM integration, or other custom integrations, we'll work closely with you to meet your requirements.
  •  
Do you have examples of your work?
  • We sure do! Head on over to our Portfolio to view hundreds of our past projects.

Do you have reviews from your customers?
  • Indeed, we have served hundreds of customers and have over 100 customer reviews on Google. Feel free to check out the warm words of appreciation they've shared on our Reviews page. If you're interested in hearing firsthand about their experiences working with us, we'd be more than happy to facilitate those conversations.

When did Graticle start? What’s Graticle’s story?
  • We opened up shop 14+ years ago in early 2009! You can view our story on our About page.

Once our website is completed, how does ongoing maintenance and updating our website work?
  • Throughout the course of your project, we'll ask you about your expected frequency of website updates. This will allow us to craft a custom maintenance plan that aligns with your requirements and budget. Whenever you wish to make an update or introduce a new feature, just give us a call or send an email, and we'll implement the changes. Most client requests are fulfilled within a two-day timeframe.

    Additionally, we offer WordPress maintenance plans designed to keep WordPress (along with its plugins) current, and we can conveniently bundle everything into a single package for you.

How will my website perform on search engines like Google? Do you offer ongoing SEO services?
  • At Graticle Design, we prioritize optimizing your website for search engines like Google. During the development process, we implement SEO-friendly elements such as clean code, responsive design, optimized page speed, and user-friendly navigation.

    In addition to building SEO-friendly websites, we also provide ongoing SEO services after your website launch. Our experienced team stays up-to-date with the latest SEO strategies to improve your website's rankings and visibility.

    Our services include keyword research, on-page optimization, technical SEO, content creation, link building, and analytics reporting. We aim to attract targeted traffic, increase organic rankings, and help your business thrive online.

    Contact us to learn more about our ongoing SEO services and how we can boost your website's performance in search engine results.

Do you offer customization to an existing website?
  • Usually, the answer is yes, but it really depends on your website.

    Feel free to Contact Us and tell us about the changes you want to make. We'll get back to you with an answer!

Can I update and manage my website content myself?
  • Absolutely! We build websites using content management systems (CMS) such as WordPress, which allows you to easily update and manage your website content without technical expertise. We provide training and ongoing support to ensure you feel confident and empowered to make updates whenever needed.

Have a project you'd like to discuss?

Reach out today

Fill out the form, and we’ll contact you within one business day to discuss your project. You can also call us at (360) 450-3711 and we'll pick up.

Graticle delivered where their competitors didn't. I have now used them for multiple companies on both the website development side and for SEO with exemplary results. I highly recommend!
Joshua D.
Entrepreneur in Vancouver, WA

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