FAQ: Frequently Asked Questions

Below is a list of questions that we are commonly asked. The list is not exhaustive, so if you have a question that is not answered, please give us a call at (360) 450-3711 or send an email to hello@graticle.com.

  1. What does a typical website project look like? What is the turnaround time?
  2. What are your prices?
  3. What are your business hours?
  4. How does Graticle handle billing?
  5. What type of services does Graticle offer?
  6. Do you have examples of your work?
  7. Do you have testimonials from your clients?
  8. When did Graticle start? What’s Graticle’s story?
  9. Once our website is completed, how does ongoing maintenance and updating our website work?
  10. Is WordPress just a blogging platform?
  11. Do you offer customization to an existing website?

What does a typical website project look like? What is the turnaround time?

Back to Top ▴

Being a custom design and development shop, turnaround times will vary. Although our production is generally on the quick side. Let me give you an example:

You contact us for a website through our Quote Request Form. You have a start-up business and realize that you not only need a website, but also a logo along with branding. Your website is going to be a starting place, so we’ve decided on going with a Home Page, Services Page, About Page, and a Contact page. After we agree on terms, we send you an agreement and invoice. You sign the agreement, send us a deposit on the project (typically 50%), and we go ahead and get started. We start on your logo and branding. After that’s completed, we start designing your website. Throughout this stage, we share design concepts with you for your feedback. This way you are involved in the process and the result is a website (or logo, branding, etc.) that you’re happy with. The last step is to purchase your domain name, setup your hosting, and develop your website. Once that’s completed, we give a live preview for you to review your website. Once you’re happy with the result, we finalize your website and go live. You then send the remaining amount on your invoice and the project is completed. The average turnaround time on a project like this would be 1-1.5 months from the start (when we received the signed agreement and deposit).

Also, we’ve created a video to go over our design process and what it’s like to work with us. We’ll start from the initial call or email, all the way through to the final product.

Video: Our Design Process

What are your prices?

Back to Top ▴

We are a custom design shop, so this varies entirely by project. If you are looking for a cheap website, you’re at the wrong place. We have many years of experience working in this industry and strive to provide the best possible work we can for our clients. This results in better products, better customer service and a quicker turnaround time.

If these are the qualities you’re looking for, you’ve found the right place. If you’d like a custom quote on a project you have in mind, please fill out our Quote Request Form.

What are your business hours?

Back to Top ▴

We are open from 9am-5pm, Monday-Friday. We are closed on weekends, and on and around holidays.

We strive to provide great communication, so don’t worry, you’ll know when we’re on vacation and when we’re working.

How does Graticle handle billing?

Back to Top ▴

To start any project, we require a deposit of 50% of the total. This pays for our time that we are working on the project. The remaining 50% is due on completion of the project. For larger projects, milestones are created and deposits can be made in increments.

Do you have examples of your work?

Back to Top ▴

We sure do. Head on over to our Portfolio to view our past projects.

Do you have testimonials from your clients?

Back to Top ▴

Absolutely. You can view the kind words that our clients have left us at the bottom of this page or on our Testimonials page. If you’d like to speak to any one of our clients about what it’s like to work with us, we can make introductions.

When did Graticle start? What’s Graticle’s story?

Back to Top ▴

We opened up shop in early 2009. You can view our story on our About page.

Once our website is completed, how does ongoing maintenance and updating our website work?

Back to Top ▴

During your project we will ask how often you anticipate your website being updated. We will then tailor make a monthly maintenance plan to your needs and budget. Then when you need an update or would like to add a feature, you can call or email and we will make the changes for you. The majority of requests our clients ask for are completed within two days.

We also have other maintenance plans for keeping WordPress (and plugins) up-to-date and can even bundle everything into one package.

Is WordPress just a blogging platform?

Back to Top ▴

This used to be the case, but since it’s release date in 2003 it’s developed into something far larger. Today you can turn WordPress into just about anything you’d like. It’s ability to be customized and turned into something is only limited by your imagination. This explain the recent statistic in 2011 that 22% of all active websites in the United States are running on WordPress. But if you do need a blog developed, WordPress will most likely be the best choice.

Do you offer customization to an existing website?

Back to Top ▴

The majority of the time this answer is yes. It will obviously depend on your website. Go ahead and send an inquiry to hello@graticle.com with the website address you need customized and we’ll let you know.

Ready to Get Started? Let's Talk About Your Project »

I have worked with Shawn on multiple Web design projects and all I have to say is, he is the best person I have ever partnered with.

I own a marketing firm and when I have a client that needs an awesome website, I will only use Shawn as my designer and development guy.

He asked all the right questions, and his process for building sites is better than anyone’s I’ve seen.

Just hire him. That’s it.

Jeremy Friedland

Owner

Digital Marketing Maniacs

www.DigitalMarketingManiacs.com

Vancouver, Washington

Hi Shawn,

Thank you for all of the outstanding work you’ve done for me! As my business grows I will be adding more pages and content.

I have enclosed a few of the business cards that you have designed for me. Everyone who sees them loves the new look of “A-Miller Deposition Services”!

Again, Thanks,

Matt Miller

Owner / Operator

A-Miller Depositions

www.AMillerProduction.com

Fresno, California