Web Design Tip: Live Chat

September 12, 2019    Reading Time: 2 Minutes

Have you thought about having live chat on your website?

Live chat can be an extremely powerful tool for your business. Live chat enables customers to be able to chat with your company on the fly. It’s easy, fast, and with little commitment. We spend a lot of money, time and effort on getting people to our websites. If a visitor arrives at your website and can’t find the information they are looking for, they are gone. That’s why it’s crucial to not only understand your customers intentions, but also allowing them to be able to take the next step effortlessly.

Chatting is a good “catch all” for your website. Similar to an FAQ page, but much easier for your customers.

A customer’s next step doesn’t have to involve filling out a contact form or picking up the phone. Or browsing through hundreds of pages on your website to find the answer to their question. And picking up the phone for your visitors isn’t something they always want to do. They’re busy. Kids are screaming in the background, they’re in the airport, or they are work and supposed to be working. They could send a contact form, but how long will a reply take? Does the contact form just go into the ether?

Live chatting allows someone to get an answer right now.

You may think it’s going to be too much for your business to handle. You can test it out for a day or two and see how it goes. Most live chat applications have a phone application. Install the app on a phone and hand it to the person who answers the phones. Odds are the amount of work won’t be as great as you imagined, and the benefits will far outweigh that effort. In the end, your website will be much more effective for your business.

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

Want a Quote on Your Project? Answer a Few Questions »

Graticle designed the website for the company that I work for, and it turned out so amazing! Shawn was extremely understanding and helpful, walked me through problems (on my end, not his), provided solutions, and was always available to me if I had any questions. The whole process was very straightforward from wireframing to designing to WordPress. Shawn also recorded training videos to help me (and other associates) understand how to control nearly every aspect of our site from within the dashboard. Our website is now controlled in-house, and we have a beautiful mobile-friendly website that is already seeing more traffic!

Graticle is a great company, and more importantly, Shawn is a great guy! I would recommend Graticle to anyone considering website or design services!!!

Jeff Dean

Marketing Associate

A Nationwide (USA) Public Refrigerated Warehousing Company

Portland, Oregon

Shawn was great to work with and did a great job designing a logo for us!

Andrew Horn

Owner

HB Farms

Fresno, California