Web Design Tip: Live Chat

September 12, 2019    Reading Time: 2 Minutes

Have you thought about having live chat on your website?

Live chat can be an extremely powerful tool for your business. Live chat enables customers to be able to chat with your company on the fly. It’s easy, fast, and with little commitment. We spend a lot of money, time and effort on getting people to our websites. If a visitor arrives at your website and can’t find the information they are looking for, they are gone. That’s why it’s crucial to not only understand your customers intentions, but also allowing them to be able to take the next step effortlessly.

Chatting is a good “catch all” for your website. Similar to an FAQ page, but much easier for your customers.

A customer’s next step doesn’t have to involve filling out a contact form or picking up the phone. Or browsing through hundreds of pages on your website to find the answer to their question. And picking up the phone for your visitors isn’t something they always want to do. They’re busy. Kids are screaming in the background, they’re in the airport, or they are work and supposed to be working. They could send a contact form, but how long will a reply take? Does the contact form just go into the ether?

Live chatting allows someone to get an answer right now.

You may think it’s going to be too much for your business to handle. You can test it out for a day or two and see how it goes. Most live chat applications have a phone application. Install the app on a phone and hand it to the person who answers the phones. Odds are the amount of work won’t be as great as you imagined, and the benefits will far outweigh that effort. In the end, your website will be much more effective for your business.

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

Want a Quote on Your Project? Answer a Few Questions »

I highly recommend Shawn and Graticle Design!!! I reached out to Shawn after I read a review of Graticle that basically stated what I will reiterate here – Shawn actually delivers! If you have grown weary of trying to find a knowledgeable web designer who listens to your needs, and follows through on promises to build according to your vision, look no further! I searched the internet to find web design help, and only seemed to find disappointment. The first designer I contacted charged me $100 for an hour-long chat, and then fell completely out of communication. The second designer I spoke with was always too busy to get started on my project. Then, I went through a string of references from well-meaning friends, you know, the “I have a coworker whose nephew knows how to build websites” sorts.

Shawn listens patiently to understand what you want, and he is conscientious about keeping in communication. His rates are very reasonable, especially when one understands that Graticle operates in a highly dependable manner (hint: do your research, and set a budget so that you know what you can afford).

I feel extremely fortunate to have found Graticle Design, and will gladly repeat its praises to anyone who will listen.

Shirley Schofield

Washington State

As a Marketing Consultant, my business depends on reliable freelancers that I can call on when needed. Having Shawn as my lead designer and developer for all of my client work allows me to deliver amazing work every time!

I have him do all the design for my own needs, even though I have numerous other designers I work with as I love his style and “can-do” attitude.

All of my clients love working with him after my projects are done, too.

You’ll be hard pressed to find a designer that has his skills and his responsiveness, which make him a big value to any team!

Joshua Long

Joshua Long Consulting

www.JoshuaLong.co

Fresno, CA