Web Design Tip: Live Chat

September 12, 2019    Reading Time: 2 Minutes

Have you thought about having live chat on your website?

Live chat can be an extremely powerful tool for your business. Live chat enables customers to be able to chat with your company on the fly. It’s easy, fast, and with little commitment. We spend a lot of money, time and effort on getting people to our websites. If a visitor arrives at your website and can’t find the information they are looking for, they are gone. That’s why it’s crucial to not only understand your customers intentions, but also allowing them to be able to take the next step effortlessly.

Chatting is a good “catch all” for your website. Similar to an FAQ page, but much easier for your customers.

A customer’s next step doesn’t have to involve filling out a contact form or picking up the phone. Or browsing through hundreds of pages on your website to find the answer to their question. And picking up the phone for your visitors isn’t something they always want to do. They’re busy. Kids are screaming in the background, they’re in the airport, or they are work and supposed to be working. They could send a contact form, but how long will a reply take? Does the contact form just go into the ether?

Live chatting allows someone to get an answer right now.

You may think it’s going to be too much for your business to handle. You can test it out for a day or two and see how it goes. Most live chat applications have a phone application. Install the app on a phone and hand it to the person who answers the phones. Odds are the amount of work won’t be as great as you imagined, and the benefits will far outweigh that effort. In the end, your website will be much more effective for your business.

Last updated on May 04, 2020. Shawn is the President of Graticle, Inc.

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We were thrilled to work with Graticle Designs for both our branded logo for the City of Longview as well as for our special event – Swim Dash Splash Triathlon. Shawn was very easy to work with, quick response time, listened to our wants, and created exactly what we were looking for. Top notch professional service and progressive designs that will stand the test of time.

Jennifer Wills

Parks & Recreation Director

City of Longview

http://www.mylongview.com

Longview, Washington

My experience with Graticle has been excellent. They are incredibly intuitive and seem to get exactly what we are looking for. They ask the right questions and return excellent work with very few drafts needed.

Among many projects, we hired Graticle to redo our company website. They presented us with an amazing site that was clean and very simple to use. They learned about our product and developed a site that our customers enjoy using.

They also redesigned our sales page which increased our conversion rate almost immediately. Again, focusing on prospective buyer experience.

They are cordial, friendly, and care about their customers. It is a pleasure working with Graticle and we have recommended their services to other companies.

Carlos Chacon

Audiotech, Inc.

www.Audiotech.com

Chicago, Illinois