Web Design Tip: Live Chat

September 12, 2019    Reading Time: 2 Minutes

Have you thought about having live chat on your website?

Live chat can be an extremely powerful tool for your business. Live chat enables customers to be able to chat with your company on the fly. It’s easy, fast, and with little commitment. We spend a lot of money, time and effort on getting people to our websites. If a visitor arrives at your website and can’t find the information they are looking for, they are gone. That’s why it’s crucial to not only understand your customers intentions, but also allowing them to be able to take the next step effortlessly.

Chatting is a good “catch all” for your website. Similar to an FAQ page, but much easier for your customers.

A customer’s next step doesn’t have to involve filling out a contact form or picking up the phone. Or browsing through hundreds of pages on your website to find the answer to their question. And picking up the phone for your visitors isn’t something they always want to do. They’re busy. Kids are screaming in the background, they’re in the airport, or they are work and supposed to be working. They could send a contact form, but how long will a reply take? Does the contact form just go into the ether?

Live chatting allows someone to get an answer right now.

You may think it’s going to be too much for your business to handle. You can test it out for a day or two and see how it goes. Most live chat applications have a phone application. Install the app on a phone and hand it to the person who answers the phones. Odds are the amount of work won’t be as great as you imagined, and the benefits will far outweigh that effort. In the end, your website will be much more effective for your business.

Last updated on September 12, 2019. Shawn is the President of Graticle, Inc.

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Needed someone with WordPress skills to update a custom website with a ton of plug ins after originator left us high and dry. Found Graticle (Shawn) via WordPress search on Google. Shawn had it updated and running great in a short time. No problems, easy to work with and reasonable priced.

Sharon Evans

Escrow Association of Washington

www.e-a-w.org

Ellensburg, Washington

Let me start by saying if you choose Graticle Design for your website needs, you’ve made the right choice!

Four months ago, I started a new online business. I hired a company that I had found online, to design and build my new business website. Let’s just say, it has been a complete nightmare the past few months trying to get the work done that I needed on my site. I would email them when I needed something and sometimes get no response for days. Not to mention, the amount of time it took for them to get the work done and the high cost of their services. This situation had me extremely stressed out. I must add that I am not computer savvy. Therefore, I depended on this company for all of my website needs. Finally, after months of anxiety, frustration and utter disgust, I decided to search the web for a new website design company. I searched and interviewed many. However, I felt the most comfortable with Graticle Design. When I spoke with Shawn Hooghkirk, I felt a sense of trust and ease after our very first phone interview. Shawn actually took the time to listen and understand my concerns, expectations and everything I wanted for my website. After our first interview, I hired Graticle Design. This was the best decision for my business website and for myself as well. They are fast, efficient, reasonably priced and might I add, very skilled. I am beyond impressed with their service and I couldn’t be happier! I no longer have to stress and worry. I know that I can count on this company for all of my website needs. Most importantly, they do an incredible job!

Thank you Graticle Design! Your team is amazing!

Sincerely, Flickerfancy.com

Renee

Owner

Flicker Fancy

www.FlickerFancy.com

Michigan