All of our clients experience excellent customer service at all times. If you call or email us, we get back to within that day (or the next at the latest). You will not be waiting for a response and wonder if we’ve decided to jump ship.
We’ve heard the horror stories and we’ve learned from others mistakes.
I have worked with Shawn at Graticle for three years, which should speak volumes in and of itself. I am a high school teacher and serve as the Coordinator for the AVID program. Each August-September we create new t-shirts for distribution to all 140 of our students, along with supportive members of the faculty, staff, and administration.
My team of AVID teachers brainstorms ideas for both the front and back of the shirt, and I present the best one or two concepts to Shawn for his expert feedback. We quickly settle on the best design idea and colors, and then Shawn and I bounce more detailed suggestions off each other for a few days. His suggestions always result in significant improvements to my rough concept. He presents me with graphic “rough drafts” at each stage of our discussion until we have a design I’m really happy with.
Shawn then works his magic, and the final design is the work of a consummate professional. We get tons of compliments on our shirts, starting with our t-shirt printer, and usually end up having to do a second print run for additional faculty and staff who want one of the shirts. This year, a middle school in Southern California saw the design and asked if they could use it.
Another positive aspect of working with Graticle is that Shawn is easy to reach by phone or email, and he is very responsive. I hear back from him either the same day or the next day.
Working with Shawn and Graticle has been a pleasure, He produces good work quickly and at a fair price. I recommend him to you without reservation.
Shawn did an amazing job developing our website! It looks polished & professional, just like we hoped for. We were extremely pleased with Shawn’s attention to detail and his kind, thoughtful, patient way he conducted business. We highly recommend Graticle, Inc. for your website design needs and look forward to receiving continued top-level service, from this outstanding company, in the years to come!
Shawn is a delight to work with. He meets deadlines on time and always gives a heads up when he foresees that there may be delay.
Shawn has a strong design aesthetic and was easily able to convey a fresh and modern portrayal of our brand in all of the pieces that he has worked on.
Best of all, I love that I can go to him for advice on a project that I haven’t found a solution for yet. Shawn makes a great teammate to brainstorm a solution—one that will work for your business—and design goals.
Graticle started in 2009 out of Ridgefield, Washington. Not the ideal time to start a business (with a recession in full) but we’ve figured out how to stay ahead of the curve and work harder and better than the other guys. We started out with one thing in mind: Clients. We realized that a project is what you’re after but that’s not all. Our clients not only love what we create but also receive great care and appreciation throughout and after their project is completed. Need more proof? Read any one of our 94 customer reviews.