Whether you’re just discovering Graticle Design or you’ve been working with us for years, this page is here to answer the most common questions we hear. From what it’s like to start a project with us to how we handle ongoing support, you’ll find helpful information about our process, services, and what to expect. If you don’t see your question here, feel free to reach out—we’re always happy to chat.
We work with small to mid sized businesses, organizations, and growing companies across a wide range of industries. That includes industrial and manufacturing companies, contractors and trades, professional services, legal firms, churches, food and beverage brands, real estate, and more.
Many of our clients are established businesses that have outgrown their current website or marketing setup and want something more professional, easier to manage, and built to perform long term.
You can view real examples in our portfolio.
We are based in Longview, Washington, and work with clients throughout the United States. A large portion of our work is for businesses in Southwest Washington and the Pacific Northwest, but we also support companies nationwide.
We have been building websites and brands since 2009, and we focus on long term partnerships, not one off projects.
Everything we build is custom, fast, and organized. You get clear communication, a clean process, and a site that is built to last.
Yes. You can browse a wide range of real client projects here: View our portfolio.
Yes. We have 100 plus client reviews and long term client relationships. You can read them here: Reviews.
Yes. We work with clients across the United States. Most of our work is remote, with simple, clear communication and an organized process.
If you are looking for the cheapest option available, we are probably not the right fit, and that is okay.
Our clients come to us for quality, reliability, and a website that supports real business goals.
The fastest way is to send us a message through our contact page. Tell us what you do, what you need, and any links or examples you like.
Usually we start with a short call, then we gather essentials like your goals, services, service area, competitors, content, photos, and any login access that is needed.
If you do not have everything ready, that is normal. We will guide you step by step.
Most website projects take between 6 and 10 weeks from kickoff to launch. Larger or more complex projects may take longer.
We give you a clear timeline upfront so you always know what is coming next.
You will work directly with our team. We keep communication straightforward, and we do not shuffle you around between departments.
Yes. We help map out the pages, navigation, and content flow so the site makes sense to real visitors and search engines.
No problem. We can help you plan what content you need, write content if you want, and recommend photo options.
If you have a photographer, we can also give guidance on what shots will be most useful.
Most projects start with a 50 percent deposit. The remaining balance is due when the project is complete and ready to launch.
For larger projects, we can split payments into milestones.
We are available Monday through Friday, 9am to 5pm Pacific Time. We are closed on weekends and major holidays.
Most of our websites are built on WordPress because it is flexible, reliable, and easy to manage long term.
Learn more about our WordPress work here: WordPress Web Design.
Yes. Every website we build is designed to work well on phones, tablets, and desktops.
In most cases, yes. It depends on how your current site was built and what you want to change.
Send us your site and we will tell you what is realistic.
We build custom designs. Your site should match your business, your goals, and your customers. We do not just swap out colors on a pre made layout.
Yes. We can build online ordering and e commerce features depending on what you sell and how you deliver.
If you are not sure what you need, we can recommend a simple first version that can grow over time.
Yes. We regularly integrate websites with CRMs, email marketing tools, booking systems, and other platforms.
We build websites with speed in mind. That includes clean structure, performance focused hosting options, and smart optimization.
If speed is a priority, ask us about our speed optimization service.
Yes. We can set up GA4, Google Search Console, and other tracking so you can measure traffic and leads.
Yes. We set up form spam protection and security best practices so your inbox does not get flooded.
Yes. We offer SEO services and one time audits to help your site rank better and attract more of your ideal customers.
Learn more here: SEO Services.
Yes. Local SEO is a major focus for many of our clients. That includes service area targeting, location pages, and Google Business Profile support.
GEO stands for Generative Engine Optimization. It focuses on how your brand shows up in AI answers, not just traditional search results.
In practice, GEO often includes the same fundamentals as great SEO plus content structure, clear entity signals, and structured data so AI tools understand and trust your business.
We focus on clarity, structure, and trust signals. That includes strong service pages, helpful FAQs, consistent business information, internal linking, and schema markup.
We also help you publish content that answers real customer questions in a way that is easy for both people and AI systems to understand.
Yes. When it makes sense, we add structured data like Organization, LocalBusiness, Service, Breadcrumb, Article, Product, and FAQ schema.
Schema helps search engines and AI tools interpret your content more accurately.
No. Any company that guarantees a specific ranking is not being honest about how search works.
What we do guarantee is a strong foundation, clear strategy, and quality execution that improves your odds over time.
SEO is not instant. Many businesses start seeing movement within a few months, but meaningful growth often takes 3 to 6 months and beyond.
Timelines depend on your competition, your market, and how consistent the effort is.
Yes. For local businesses, your Google Business Profile is often a major lead source. We can help you improve categories, services, content, and overall visibility.
Yes. We offer high performance WordPress cloud hosting with backups, security monitoring, and speed optimization.
Learn more about our hosting here: Website Hosting.
Hosting typically includes daily backups, security monitoring, malware scanning, performance optimization, and support.
Details can vary by plan, so we will recommend what fits your site and budget.
After launch, we can continue supporting your website through maintenance, updates, security monitoring, and improvements.
If you want ongoing help, our maintenance plans keep your site healthy and up to date.
Yes. We build WordPress sites to be manageable. If you want, we can also show you how to make common updates safely.
We will talk during the project about how often you plan to update your website, then we recommend a maintenance plan that fits your needs and budget.
When you need changes like new photos, new content, or new features, you can email or call us. Many updates are completed within one business day.
Yes. We offer plans that include WordPress core updates, plugin updates, and ongoing security checks.
Learn more here: WordPress Updates and Plugin Maintenance.
Yes. If your site has an issue, we can help investigate and fix it. If you are on a maintenance plan, you get faster support and proactive monitoring.
Yes. We design logos, brand systems, color palettes, typography, and supporting brand assets.
Branding details here: Branding and Identity.
Yes. We can write website content that is clear, helpful, and optimized for search visibility.
Yes. We provide graphic design and print design for business cards, brochures, flyers, and more.
Explore options here: Print Design and Printing.
Yes. You own your website and your content. We build it for you. We are here to support you long term, but you are not trapped.
In most cases, yes. We can usually rebuild or replace the website while keeping your domain and email working normally.
We can sometimes work with existing hosting, but we may recommend a move if it is slow, unreliable, or insecure.
If you want hosting we fully support, view our hosting service.
Cheaper websites often come with slow performance, poor structure, limited flexibility, and little to no support.
A professionally built website is easier to manage, performs better in search engines, and grows with your business over time.
We offer custom web design, WordPress development, logo and branding, hosting, maintenance, speed optimization, SEO, and graphic and print design.
Explore our services here: Services.
We build every website with SEO fundamentals in mind. That includes clean structure, fast load times, mobile friendly design, and clear navigation.
If you want ongoing growth, we also offer SEO services after launch.
